Innovation and interface

By resourcing a large development team, MDG has been able to pioneer systems which have assured its place as a market leader in our sector.

Online, secure portals such as Meditrak have revolutionised underwriting and claims workflows by automating previously laborious procedures; allowing for instant overviews of case files and requests for all types of medical evidence via a single screen; and providing secure, immediate access to medical reports and other relevant documents.

With such a wealth of information being processed via MDG systems, they become invaluable for the data they can provide our clients. The data can be mined as required to provide anything from simple statistics on tele-interview disclosure levels, trends in causation of claims and detailed biomeasurement comparative data analysis for research studies.

Through intelligent use of technology and process design, MDG has been able to operate highly efficient and scalable delivery models, improve the customer journey, resulting in the provision of high quality service for our clients.

Straight-through processing

MDG clients benefit from real time digital receipt of key update information directly back into their mainframe/workflow systems. Used in conjunction with our Real Time Results process for receipt of completed reports and tests this provides a fully integrated, straight-through process; reducing manual processing requirements, costs and evidence-gathering timelines. 

Fast facts and stats

  • 120,000 nurse health checks
  • 10,000 doctor health checks
  • 50,000 nurse tele-interviews
  • 30,000 GP access for data
  • 30,000 sample tests
  • Received a 97% 'excellent' or 'good' feedback regarding our service 

Contact us

  • 0845 108 0446 (Calls cost 1p per minute plus your phone company's access charge)