Tele-interviewing and Tele-Claims
With over 50,000 tele-interviews and tele-claims carried
out each year, average turnaround times of 4 calendar days and
experience dating back to 2004, MDG leads the field.
Our data shows that MDG tele-interviews elicit up to 70% more
disclosures than traditional data-gathering methods; in addition to
which they are faster and cheaper. What's more, tele-interviewing
enhances the customer journey as application times are reduced, the
need to complete lengthy forms obviated, and consumers take part in
a short discussion over the phone at their own convenience rather
than having to attend a clinic or surgery.
Tele-interviewing is favoured by IFAs as an efficient and
customer-friendly application method; and one which expedites
commission payments due to the shortened application timeline.
Only employed nurses carry out MDG clients' tele-interviews;
never home-based agency nurses, ensuring full control over data
security and quality monitoring.