Tele-interviewing and Tele-Claims

With over 50,000 tele-interviews and tele-claims carried out each year, average turnaround times of 4 calendar days and experience dating back to 2004, MDG leads the field.

Our data shows that MDG tele-interviews elicit up to 70% more disclosures than traditional data-gathering methods; in addition to which they are faster and cheaper. What's more, tele-interviewing enhances the customer journey as application times are reduced, the need to complete lengthy forms obviated, and consumers take part in a short discussion over the phone at their own convenience rather than having to attend a clinic or surgery.

Tele-interviewing is favoured by IFAs as an efficient and customer-friendly application method; and one which expedites commission payments due to the shortened application timeline.

Only employed nurses carry out MDG clients' tele-interviews; never home-based agency nurses, ensuring full control over data security and quality monitoring.

Fast facts and stats

  • 50,000 nurse tele-interviews
  • 4 day turnaround
  • 30,000 GP access for data
  • 30,000 sample tests
  • Received a 97% 'excellent' or 'good' feedback regarding our service 

Contact us

  • 0845 108 0446 (Calls cost 1p per minute plus your phone company's access charge)