Outsourced underwriting and claims management

MDG launched the UK's first outsourced underwriting service for life protection insurers in 1999 and is the market leader in this area; offering a full end-to-end outsourced service from initial underwriting and medical evidence management through to medical underwriting, completed application production and fulfilment. We guarantee to underwrite all cases in one working day and have worked with many major insurers and reinsurers; underwriting a significant portion of all new protection business in the UK and Ireland.

Our outsourced underwriting and claims management services cover product ranges including life, critical illness, income protection, enhanced annuities and discounted gift trusts. Our claims management team are equally adept in managing both open and closed books of claims.

Consultancy

The core consultancy services offered by MDG's experienced team of underwriters and claims managers are:

• Technical claims assessment
• Auditing
• Manual revisions
• Business process reviews
• Analysis and advice on legislative changes
• Training
• Research & data analysis

The team

Our experienced team of around 25 underwriters and claims managers each have many years’ substandard experience of life and income protection products and a wealth of knowledge gained working across the varying philosophies, products and systems of different client offices. The team receives ongoing training to ensure continuous professional development as well as learning the philosophy of each of our clients.

Our team is deployed as required by each individual client; whether in the client office or via our UK underwriting & claims management centres.

Secure systems, 24/7 access

As with all MDG services, our outsourced underwriting and claims management offering is underpinned by secure, proprietary systems which facilitate the exchange of information; reduce paperwork and turnaround times; and provide instant access to in-depth management information. Seamless integration with our in-house tele-interviewing, tele-claims and screenings teams ensures fast, efficient gathering of medical evidence where required.

MDG Medicals Direct works tirelessly to enhance the customer journey on behalf of our clients; our specially-trained teams of administrators and healthcare professionals deliver high levels of customer service which are monitored via satisfaction surveys and audits.

Our menu of services are charged on a transactional basis, affording clients the flexibility to grow their business via a variable cost model.