By resourcing a large development team, MDG has been able to pioneer systems which have assured its place as a market leader in our sector. Online, secure portals such as Meditrak and Claimstrak have revolutionised underwriting and claims workflows by automating previously laborious procedures; allowing for instant overviews of case files and requests for all types of medical evidence via a single screen; and providing secure, immediate access to medical reports and other relevant documents.

With such a wealth of information being processed via MDG systems, they become invaluable for the data they can provide insurers operating in the group and individual markets on their risk profile and books of claims. The data can be mined as required to provide anything from simple statistics on tele-interview disclosure levels to trends in causes of claims. What's more, by managing both the underwriting and claims process via MDG systems, insurers open up the exciting prospect of having an instant, end-to-end overview of their risk profile; with all the prospects for extrapolation which that offers.

We are unique in our field in providing outsourced support for every aspect of the life and protection insurance process, and through intelligent use of technology and process design, we have been able to dovetail every stage; cutting overall turnaround times and costs, improving end consumer experience and harvesting invaluable data for our clients and their distribution channels.